Due to the UK leaving the EU on the 1st January 2021 we wanted to inform our customers about the changes made when shipping to countries outside of the UK.
UK VAT will be removed automatically at checkout for those shopping in the following countries. (If you forget to add something to your basket, once your county of destination has been recognised it will show product prices minus UK VAT throughout the shop.)
As of 1 July 2021, all goods imported into the EU will be subject to VAT.
UK VAT has been removed so that customers are not paying VAT twice. VAT will now be charged on arrival in the destination country at that countries local VAT rate.
Please note we have no control over what each individual country charges, you can find this information on official government websites.
Removal of the UK VAT will offset your countries VAT charge and in turn hope that there will be very little difference in price per product.
All international orders are sent by DHL, with payment requests for VAT coming from DHL directly before your order can be delivered.
Customs duties will apply on most shipments valued over €150. This is separate to VAT.
All VAT and DUTY charges (if any) are liable and the responsibility of the customer, House of Curls does not have any control over these charges, it’s over to each individual country government to determine what should be paid.
In addition to Duties and VAT fees, you will also be charged handling fees by the courier. Handling fees will vary by country.
Failure to pay charges will result in the shipment being returned back to us. In case of a return in such cases, we will refund the costs of products only (shipping charges will not be refunded) and you may be liable for return shipping fees.
All information is correct at the time of issue and may be subject to change
Please contact your local customs office to get all current and relevant information regarding importing goods (including maximum number of cosmetics allowable, business or personal use licences where applicable) before placing an order.
At present the following EU countries have special restrictions on cosmetics goods arriving into the country:
Spain – NO items allowed for private individuals
Greece – max 3 items
Italy – maximum of 4 items with no more than 2 of each item
Portugal – private use only
You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.
Failure on your part to understand the restrictions in your country will result in your parcels being returned back to us. In case of a return in such cases, we will refund the costs of products only (shipping charges will not be refunded) and you may be liable for return shipping fees.
It is important to us that we are as transparent as possible with this situation and that all customers are happy to place an order
We hope this information helps and your shopping experience with us does not change in any way!